Have you ever wondered what the “secret sauce” is for how an organization gets a great reputation? Like most delicious sauces or dishes, there may be a standard recipe, but an accomplished chef knows how to tweak the recipe to appeal to his or her unique clientele. The same is true for creating a corporate […]
Read MoreArchive for customer service
This blog shares Phase Two of the process I used with a committee that I have been leading since July 2016. The process consists of creating a vision, engaging members and putting the structures in place to ensure successful implementation of a project in any organization. Vision – The Devil is In the Details As […]
Read MoreYou make the call: I recently had two experiences at a restaurant that were both enjoyable. I liked it so much, I registered for their frequent diners card to gain points for each visit, anticipating that I would bring out of town guests and meet business clients there. I arranged a dinner at this restaurant […]
Read MoreTheodore Zeldin said “Conversations can change the way you see the world and can even change the world.” So I ask you this: What are you talking about … and are your conversations focused on the transaction or interaction? And how does one turn the tide from a transactional conversation to an interactive conversation? It’s […]
Read MoreWhen you talk to people, are you focused on the transaction or your interaction? Think about it. A transactional encounter is one where you’re going through the motions to get the task or the discourse done. Maybe you’re texting, talking on the phone to someone else or just dazed and confused. But the bottom line […]
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Executive Coach of the Year
